Returns & Exchanges

At Netvue, we stand by the quality of our smart home products and offer a 30-day satisfaction guarantee to ensure you have the best experience possible. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through the official Netvue website or mobile app to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the item in its original packaging including all cables, mounts, and manuals to ensure eligibility for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned device, your refund will be processed back to your original payment method within 5-7 business days.